Privacy notice

Controller and Data Protection Officer contact details

The Environment Agency is the controller for the personal data we process under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Our contact details are available on GOV.UK.

Our personal information charter explains:

  • how to contact our Data Protection Officer
  • what we do with your personal information (personal data) in general
  • your rights and how to complain to the Information Commissioner's Office

What personal data we collect

We collect several pieces of personal data from you. The lawful basis we rely on for processing your personal data is your consent under article 6(1)(a) of the UK GDPR.

To withdraw your consent for processing at any time, contact us.


We obtain your personal data by placing small files called cookies onto your computer to collect information about how you use our GOV.UK service. Find out more about cookies and how to manage them.

Feedback form

When you submit feedback through our feedback form, we collect:

  • your Internet Protocol (IP) address, and details about which web browser and version you use
  • your email address if you include it


When you use webchat, we collect:

  • your name
  • your IP address, and details about which web browser and version you use
  • your email address, and other personal data, if you include it

What we do with your personal data

We use your personal data to:

  • improve the service by monitoring how it's used and analysing feedback
  • invite you to take part in user research, if you ask us to

We do not use your personal information to make an automated decision or for automated profiling.

Where your personal information is stored and processed

We store and process your personal data on secure servers in the European Economic Area (EEA).

Your data will not be transferred outside the European Economic Area.

How long we keep your personal data

We keep your personal data for 24 months. We may retain anonymised feedback longer than this.

Changes to this notice

We may change this privacy notice. In that case, the 'last updated' date at the bottom of this page will also change. Any changes to this privacy notice will immediately apply to you and your data.

If these changes affect how your personal data is processed, we'll take reasonable steps to let you know.

This notice was last updated on 03 January 2024.